Frequently Asked Questions CXCoast Digital Hub

CXCoast Digital Hub is a comprehensive customer engagement platform designed specifically for GCC markets. It combines omnichannel support, AI automation, and analytics in one unified solution.

We support WhatsApp Business API, Instagram, Facebook, Twitter, Email, SMS, Live Chat, and voice/video calls - all managed from a single unified inbox.

We offer flexible monthly and annual subscription plans. Pricing is based on the number of agents, conversations, and features you need. All plans include a 14-day free trial.

Yes! All plans come with a 14-day free trial. No credit card required to start. You can explore all features and cancel anytime.

Integration is simple! We provide easy-to-follow guides for each channel. For websites, just add our chat widget code. For WhatsApp and social media, connect through our dashboard. Our support team helps with setup.

Yes, absolutely. We use bank-grade encryption, comply with GDPR and local data protection regulations, and offer role-based access control. Your data is hosted in secure, certified data centers.

We provide 24/7 support through multiple channels including live chat, email, and phone. Premium plans include dedicated account managers and priority support with guaranteed response times.

Yes! We offer comprehensive onboarding, video tutorials, documentation, and live training sessions. Our customer success team ensures your team is fully trained and confident using the platform.